InquiryCatch / Terms
Terms of Service
These terms apply when a business (“you”) uses the InquiryCatch website chat assistant (“the service”) provided by Matej Sobotka, Pardubická 91, 535 01 Přelouč, Czech Republic (“InquiryCatch”, “we”). Contact: hello@inquirycatch.com.
1. The service
We set up a chat assistant for your business, give you a short piece of code to add to your website, and send the enquiries it collects to the contact channels you choose. We may improve or change the service over time without reducing what you pay for.
2. Free trial
The first two weeks are free. If you do not want to continue, tell us before the trial ends and we remove the assistant. You pay nothing.
3. Price and payment
After the trial the service costs €69 per month, invoiced monthly in advance. Any applicable taxes are added where required. If a payment is more than 14 days late, we may pause the service until it is paid.
Founding price: our first 20 paying customers pay €49 per month instead. A founding customer keeps this price for as long as their subscription continues without a break. If you cancel and come back later, the price that applies then is used.
3a. Guarantee for your first paid month
If the assistant has not passed on a single enquiry from a real website visitor during your first paid month, tell us by email within 14 days after that month ends. We will refund that month in full, or not charge it. Test messages sent by you or by us do not count as enquiries. The guarantee applies once per business.
4. Cancellation
There is no long-term contract. You can cancel at any time by email. The service runs until the end of the month you have paid for and is not renewed after that. We do not refund partial months.
5. Your responsibilities
- The information you give us about your business, services and prices is accurate.
- You have the right to add the assistant to your website.
- You show visitors an appropriate privacy notice and handle the enquiries you receive in line with the data protection law that applies to you.
- You do not use the service for anything unlawful, misleading or harmful.
6. How the assistant behaves
The assistant tells visitors it is an assistant, does not invent prices, and passes questions it cannot answer to you. It is a tool to collect and pass on enquiries; it does not make commitments on your behalf, and you remain responsible for the advice and quotes you give your customers.
7. Data
Enquiries collected for you belong to you. We process them only to provide the service, as described in our privacy notice. We do not sell or share them. When you cancel, we delete your enquiries from our systems within 30 days unless you ask us to send them to you first.
8. Availability and liability
We work to keep the service running at all times but cannot guarantee it will never be interrupted. To the extent the law allows, our total liability to you is limited to the amount you paid us in the three months before the claim, and we are not liable for lost profits or indirect losses.
9. Changes to these terms
If we change these terms, we will tell you by email at least 30 days in advance. If you do not agree, you can cancel before the change takes effect.
10. Law
These terms are governed by the laws of the Czech Republic. Nothing in them limits any rights you have under mandatory law in your own country.