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InquiryCatch / Questions

Will an AI assistant make up prices or annoy my customers?

Short answer

Not if it is set up properly. InquiryCatch only shares prices you give it, says clearly that it is an assistant, and hands anything it isn’t sure about to you.

Prices

The assistant only knows the prices you tell us. If you give ranges (for example “from €120”), it can share those. If you don’t, it says you will confirm the price yourself. It never invents a figure.

Being honest about being an assistant

It tells customers at the start that they are talking to an assistant for your company, and that a real person will follow up. Customers don’t mind talking to an assistant; they mind not getting an answer.

When it doesn’t know

If a customer asks something outside what it knows, like a detailed question about their specific situation, it says you will answer that when you call, and passes the question on to you word for word.

Keeping it short

It asks a handful of questions (where, what, how urgent, name and number) and stops. Nobody has to fill in a long form or chat for ten minutes.

Privacy

Customers see a short note that their details are only used to respond to their enquiry, with a link to the privacy notice. Enquiries go to you and are not sold or shared.

Questions

Can I read the conversations?

Yes. Every enquiry you receive includes the full conversation.

Can I change what it says?

Yes. Tell us and we update it, usually the same day.

Related

How much does a website chat assistant cost for a small business?Expect anything from about $20 a month for a do-it-yourself chatbot to $400 or more a month for full messaging platforms. InquiryCatch is €49 a month (founding price for our first 20 customers, then €69) for any business, anywhere, after two weeks free, with setup included, no long-term contract and cancel any time.What happens to website enquiries that come in after hours?Usually they sit in an inbox until the next morning. In the meantime the customer often contacts two or three other companies, and the first one to reply has the best chance of getting the job.Why businesses lose customers between 6 pm and 8 amThe hours you are off the clock are exactly when many customers have time to look for you.

See it on your own business first.

We build a free demo with your company name, your services and the questions you’d ask. You try it like a customer would. No setup fee, no long-term contract, cancel any time.

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