InquiryCatch / Refunds
Refund Policy
We want you to pay only for something that works for your business. This policy is part of our Terms of Service.
1. Two weeks free
Every new customer gets the first two weeks free. If you do not want to continue, tell us before the trial ends and you pay nothing.
2. Cancel any time
The service is billed monthly in advance, with no long-term contract. You can cancel at any time by emailing hello@inquirycatch.com. The service runs until the end of the month you have paid for, and you are not charged again.
3. Our guarantee for your first paid month
If the assistant has not passed on a single enquiry from a real website visitor during your first paid month, we refund that month in full. Just email us within 14 days after the month ends. Test messages sent by you or by us do not count. The guarantee applies once per business.
4. Billing mistakes
If you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the difference in full.
5. Partial months
Apart from the cases above, we do not refund partial months.
6. How refunds are paid
Email us with your business name and the invoice concerned. We reply within 5 working days and send approved refunds to the original payment method within 14 days.
7. Businesses only
InquiryCatch is a service for businesses. If you are a consumer, nothing in this policy limits the rights you have under the law of your country.